Troubleshooting

Articles

Feature Suggestions
Development of DevResults is driven by the feedback and suggestions from our clients. Our best features are inspired by you, so we love hearing your ideas about how we could improve the site. If you would like to submit a suggestion for a new or im...
Why is there Nowhere to Enter Data on the Results Page?
The Problem:  You are trying to enter or edit data on an indicator's Targets & Data tab -- but under the "Results" section, there are no rows in which to enter data: First, if this indicator is reported on by one or m...
Resetting an Activity Reporting Period
Let's say, hypothetically, that you've collected data for an activity reporting period, but you realize that this data was either entered into the wrong activity, or the wrong reporting period, or wasn't properly cleaned. You'd like ...
How do I Change the Data Submission Period?
The problem:  You are trying to enter or edit data for an indicator but the reporting period's submission window is closed: Site owners can adjust the Submission Period Dates for a reporting period to allow contributors and partners ...
Submitting Help Tickets
There are two ways to submit DevResults help tickets: Send an email to help@devresults.com . Submit a help ticket directly through your DevResults site. (To do this, click on Help > Contact Help Desk from any page.)  When yo...
Why Can't My Partners See ___?
Your copy of DevResults is not designed to be a program management tool for your partners -- it's a program management tool for you. You have the ability to share some of your site with partners (like indicator definitions and activity overviews...